MZ Collections Inc.

Effective Date: January 1, 2026

Website: https://mzcollectionsinc.com

We want you to be satisfied with every order. Because we sell grocery, pantry, snack, and household products, our return policy is designed around food safety and product integrity standards while still protecting your rights as a customer.

We accept returns and issue refunds or replacements in the following cases:

• Damaged items – product arrived crushed, leaking, broken, or otherwise physically damaged

• Defective items – product is faulty or unusable through no fault of the customer

• Incorrect items – you received a different product than what you ordered

• Expired items – product arrived past its printed expiration or “best by” date

• Missing items – part of your order did not arrive

Due to food safety standards, we generally cannot accept returns of opened, used, or consumed grocery items unless one of the issues above applies.

You must report an issue within 30 days of the delivery date. Claims submitted after this window may not be eligible for a refund or replacement.

1. Contact us via our Contact page with your order number.

2. Include a brief description of the issue and, where applicable, photos of the damaged, incorrect, or expired product (including the label/lot code).

3. Our team will review your claim, typically within 2–3 business days.

4. If approved, we will offer a replacement, store credit, or refund to your original payment method, at your preference where possible.

• Approved refunds are issued to the original payment method within 5–10 business days of approval.

• Processing times may vary depending on your bank or payment provider.

• Shipping charges are non-refundable except in cases where the return is due to our error (damaged, incorrect, expired, or missing items).

For safety and hygiene reasons, the following generally cannot be returned unless defective/damaged on arrival:

• Opened food, snack, or beverage products

• Perishable items

• Cleaning and household chemical products once opened

Returns on bulk/wholesale orders are handled case-by-case. Please contact us directly with your order number to discuss options for damaged, incorrect, or defective bulk shipments.

Orders can be canceled free of charge before they ship. Once an order has shipped, it is subject to this Returns & Refund Policy rather than cancellation.